Frequently Asked Questions
Are your products sourced from Australian-owned businesses?
Yes - we only source products from businesses based in Australia. While some products may not be made in Australia, every item is sourced through Australian-based business we trust for quality and reliability.
Can your products make a difference in my daily life?
Yes - our products are selected to support everyday comfort, convenience, and wellbeing. While experiences may vary, we focus on practical, high-quality items designed to make daily life a little easier.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Quality Australian Goods is dedicated to supporting women in creating more active, productive, and aesthetically fulfilling lives. Through carefully selected home, health, and wellbeing products sourced from Australian-based businesses. We provide practical, high-quality solutions that enhance everyday routines with simplicity, balance, and purpose.
Fast, Free & Secure Shipping Australia Wide
We believe enhancing everyday life shouldn’t have to wait. That’s why we offer fast, free shipping on every order. Your home, health, and wellbeing essentials are carefully packed and delivered straight to your door so you can enjoy them sooner.